SpyHuman Refund Policy

This page explains SpyHuman's 14-day conditional refund: when a refund applies, what is non-refundable, our chargeback-fraud stance, and how to request one. New here? Register a free account, compare plans on our pricing page, or contact support before you buy.

Table of Contents

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1. Introduction and General Terms

Plain-English Summary: Because SpyHuman is a digital software product, our refund policy is strict to prevent fraud. Please read this carefully before purchasing a subscription.

SpyHuman aims to be a reliable, feature-rich parental control application. That said, because digital goods can be copied and mobile operating systems behave differently from one device to the next, we keep our refund policy strict and conditional.

By purchasing a subscription to SpyHuman, you explicitly agree to the terms outlined in this Refund Policy. This policy applies to all initial purchases and recurring subscription renewals.

2. Eligibility for Refunds

Plain-English Summary: You are eligible for a refund only if the software completely fails to work on a compatible device, and our technical support team is unable to fix the issue.

Refunds are exclusively considered under the following strict conditions:

• Technical Failure: The Software experiences severe, persistent technical failures that prevent the core features from functioning as advertised on a fully compatible Target Device.
• Exhaustion of Support Remedies: The User must have actively engaged with the SpyHuman technical support team and provided them with a reasonable opportunity (at least 72 hours) and the necessary information to resolve the technical issue.
• Timeframe: The refund request must be submitted within the first fourteen (14) days of the initial subscription purchase.

3. Non-Refundable Circumstances

Plain-English Summary: We do not issue refunds if you change your mind, lose access to the device, or refuse to follow the installation instructions.

To the maximum extent permitted by applicable consumer law, no refunds will be granted under any of the following circumstances:

• Change of Mind: The User experiences buyer's remorse, decides they no longer need the Software, or purchased the Software by mistake.
• Lack of Physical Access: The User loses physical access to the Target Device, forgets the device passcode, or the device is lost, stolen, or damaged. Installation intrinsically requires physical access to the Target Device.
• Unauthorized Monitoring: The User attempts to install the Software on a device they do not legally own or lack explicit consent to monitor, and the monitored party removes the application.
• Refusal to Configure: The User refuses or fails to perform necessary operating system configurations as instructed by our guides or support team (e.g., disabling Google Play Protect, granting necessary accessibility permissions, or performing rooting/jailbreaking if required for advanced features).
• Operating System Updates: The Target Device receives an automatic or manual operating system update that patches the vulnerabilities the Software relies upon, rendering it temporarily or permanently incompatible.
• Antivirus/Security Interference: The Target Device's built-in security software or a third-party antivirus application detects, blocks, or uninstalls the Software.
• Connectivity Issues: The Target Device lacks an active, stable internet connection (Wi-Fi or cellular data) required to transmit data to the SpyHuman dashboard.

4. Chargeback Fraud Policy

Plain-English Summary: Falsely disputing a charge with your bank after using the service is considered fraud. We will aggressively contest false chargebacks.

SpyHuman maintains a zero-tolerance policy towards chargeback fraud. If a User utilizes the Software and subsequently files a pre-planned or fraudulent credit card chargeback or dispute via their bank or PayPal, it constitutes a breach of our Terms and Conditions.

In the event of a disputed charge, SpyHuman reserves the right to contest the chargeback by supplying the issuing bank and relevant financial authorities with immutable logs, including but not limited to:

• The User's IP address at the time of purchase and dashboard login.
• Installation timestamps and device identification data.
• Proof of active dashboard usage and data transmission.
• Records of prior communication with our technical support team.

Users who commit chargeback fraud will have their accounts permanently terminated and may be banned from utilizing future SpyHuman services.

5. How to Request a Refund

Plain-English Summary: To request a refund, contact our billing department directly with your account details and proof that you worked with our technical support team to fix the issue.

If you believe you meet the eligibility criteria outlined in Section 2, please initiate a refund request by following these steps:

1. Submit a formal request to our Billing Department at [email protected].
2. Include your registered email address, Order ID, and the date of purchase.
3. Provide a detailed explanation of the technical failure, including screenshots if applicable.
4. Provide the ticket number or reference ID proving you previously contacted our Technical Support team regarding the issue.

Our Billing Department will review your request and respond within 3-5 business days. If a refund is approved, it will be processed back to the original method of payment within 5-10 business days, depending on your financial institution.