Data Deletion and Account Removal

This page explains how to delete your SpyHuman account and personal data, what we remove, what we may need to keep, and how long it takes. It supports the rights in our Data Protection notice and Privacy Policy. We believe deleting your data should be as easy as creating an account, and this page sets out exactly how, with no hidden steps.

1. Why deletion matters to us

Holding data you no longer want is a risk to you and a responsibility for us. We would rather delete data promptly when you ask than keep it around, so we have made the process straightforward and free in normal cases.

2. Your right to deletion

You can ask us to delete your account and the personal data linked to it at any time. Once we have confirmed your identity, we will act on your request within the timelines the law requires.

3. Full deletion or data only

You can ask to delete your whole account, or, if you prefer to keep the account but remove certain data, tell us which data you mean. If you are unsure, ask us and we will explain the options so you can choose what suits you.

4. Before you delete: export and consequences

Deletion is permanent. Once it is done, we cannot recover the data, so if you want a copy of anything, ask us to provide it first, where the law gives you that right. Deleting your account also ends your access to the service and any data stored in it.

5. How to request deletion

• Email [email protected] from the address linked to your account, with the subject "Data deletion request", or
• Use the account deletion option inside your account dashboard, if available.

Our support team runs 1:30 PM to 10:30 PM IST, Monday to Saturday, by email and live chat only, so a request sent outside those hours is picked up in the next working session.

6. Verifying your identity

To protect your account, we may ask you to confirm your identity before we act, for example by verifying the email on the account. This stops someone else from deleting your data without permission. If a request comes from someone acting for you, such as a nominee under the DPDP Act, we may ask for proof of their authority.

7. What we delete

On a verified request we delete your account, your profile details, and the monitoring and location data stored under your account. Once deletion is complete, this data cannot be recovered.

In normal use, monitoring data is already held on a rolling window that depends on your plan: 30 days on the free plan and 90 days on Premium. Entries older than that window are removed automatically, and a verified deletion request removes whatever remains inside it.

8. Data from a monitored device

Data collected from a device you monitored is stored under your account, so deleting your account removes it on our side. If you only want to clear that data without closing the account, you can do so through your settings or by asking us.

9. Effect on your subscription and refunds

Deleting your account ends any active subscription. Deletion by itself is not a refund. If you also want a refund on a recent charge, see our Refund Policy and send a refund request to [email protected] within the 14-day conditional refund window. We review refund requests within 5 business days.

10. Reactivation

Because deletion is permanent, a deleted account cannot be reactivated. If you want to use SpyHuman again later, you would create a new account.

11. What we may keep

We may retain a limited amount of data where the law requires or allows it, for example billing and tax records, records needed to resolve a dispute, or information needed to prevent fraud or misuse. Any retained data is kept only as long as necessary and is then deleted, and we will tell you what and why if you ask.

12. Third party services

Some data may sit with service providers such as our payment processor. We will pass on your deletion request to them where appropriate, subject to their own legal retention duties.

13. Backups

Data in backups is purged on our normal backup cycle rather than instantly. During that short period, backup data is not restored to active use, and it is then overwritten in the ordinary course.

14. Timeline and confirmation

We aim to complete verified deletion requests within 30 days and will confirm by email when it is done. If we cannot delete certain data because the law requires us to keep it, we will tell you which data and why.

15. Contact

Data deletion contact: Nirav Solanki, Grievance Officer, [email protected], available 1:30 PM to 10:30 PM IST, Monday to Saturday, by email and live chat only. For your wider data rights, see our Data Protection notice.