SpyHuman Refund Policy

This Refund Policy explains when you can get a refund on a SpyHuman subscription, how the 14-day conditional refund works, what is and is not covered, and the exact steps to request a refund. It forms part of our Terms and Conditions. We want the process to be fair, predictable, and free of surprises, so please read it before you buy. If you have any doubt about whether SpyHuman will work for your device or your situation, contact us first, since an honest answer before purchase is better than a refund after it.

1. Refund window

SpyHuman offers two refund windows. Within 48 hours of your first payment you can ask for a full refund with no questions asked: you do not need to give a reason and none of the conditions below apply. After those first 48 hours, and up to 14 days from your first payment, the 14-day conditional refund applies, provided the eligibility conditions below are met. The window gives you time to install the software, confirm it works on your device, and decide whether it fits your needs. The window starts on the date of your first payment, not the date you install, so please test the product early rather than waiting until the end of the period.

2. Eligibility

You may be eligible for a refund if all of these are true:

• You request the refund within the 14-day refund window.
• You experienced a genuine technical problem that our support team was unable to resolve after you gave us a reasonable chance to help.
• Your use of the software complied with our Lawful Use Policy and Terms and Conditions.

We ask you to contact support before requesting a refund, because most issues, such as setup questions or compatibility settings, can be fixed quickly. Giving us that chance is a condition of the refund, and it usually gets you a working product rather than a refund you did not really want. Support runs 1:30 PM to 10:30 PM IST, Monday to Saturday, by email and live chat only.

3. What is not covered

• Requests made after the 14-day refund window has closed.
• A simple change of mind where the software works as described.
• Problems caused by a device, operating system, or account that does not meet the stated requirements, where those requirements were made clear before purchase.
• Cases where the account was used in breach of the Lawful Use Policy or the Terms.
• Fees charged by your bank or payment provider, which are outside our control.

4. Monthly, annual, and longer plans

The 14-day conditional refund applies to your first purchase, whichever plan length you choose. For longer plans such as annual subscriptions, the same window applies from the date of the first payment. After the window closes, longer plans are generally non refundable for the remaining term. If your plan offered a promotional or discounted first period, the refund, where eligible, is based on the amount you actually paid.

5. How to request a refund

1. Email [email protected] from the email address on your account, with the subject line "Refund request".
2. Include your order number and a short description of the problem and the steps you already tried.
3. Our team will review your request and respond, usually within 5 business days, and may ask a question or two to confirm the details.
4. If approved, the refund is returned to your original payment method.

Please send the request yourself from the account email so we can verify it belongs to you, which protects you from anyone else acting on your account. Refund requests are handled by email only, during our support hours of 1:30 PM to 10:30 PM IST, Monday to Saturday.

6. Cancellation is not the same as a refund

SpyHuman subscriptions do not auto-renew, so there is no recurring charge to cancel: your plan simply ends when the period you paid for ends, and you keep access until then. Because of that, stopping or not repurchasing a plan does not, by itself, refund a payment already made. If you want money back on a recent charge, send a refund request within the 14-day window as described above.

7. What happens to your data after a refund

When a refund closes your account, you can ask us to delete your personal data as described on our Data Deletion page. Verified deletion requests are completed within 30 days. Some records, such as the transaction itself, may be kept where the law requires, for example for tax purposes, and are then deleted when no longer needed.

8. Processing and timing

Once a refund is approved, we process it promptly on our side. The time it takes to appear in your account depends on your bank or payment provider and is outside our control, but it usually lands within a normal billing cycle. Refunds are made in the original currency and to the original payment method where possible. If the original method is no longer available, contact us and we will find a reasonable alternative.

9. GST, currency, and exchange rates

Purchases made in India are charged inclusive of GST under GSTIN 24AAJCE2302D1ZC, so the price shown is the price you pay, and any eligible refund is calculated on that same GST-inclusive amount.

For payments made in a currency other than the Indian rupee, the exchange rate is set manually by Ekayan Consultancy Private Limited and is always at or below the prevailing official rate, because we do not use a live rate feed. Refunds are returned at the amount you actually paid in your original currency, so a later movement in the official rate does not reduce what you get back.

10. Please contact us before a chargeback

If something has gone wrong, contact us before starting a chargeback with your bank. A chargeback is slower, can lock your account during the dispute, and rarely gives a better outcome than simply talking to us. In almost every genuine case we can resolve the problem or issue an eligible refund faster and more fairly than a chargeback would.

11. Changes and contact

We may update this policy and will change the "Last updated" date when we do. Refund and billing questions can be sent to [email protected], and general support questions to [email protected], both answered by Ekayan Consultancy Private Limited (CIN U79110GJ2025PTC168914), Eva-I Complex, 201, Aatabhai Chowk, Hill Drive, Bhavnagar, Gujarat 364001, India. Support runs 1:30 PM to 10:30 PM IST, Monday to Saturday, by email and live chat only.